One of the things that I’ve noticed about myself is that I discount the complexity of computers and software, relative to the complexity of engines and carpentry.  Anyone can figure out how to set up windows shares, I think, butI feel stupid because I don’t know much about car engines.

Lately I’ve been trying to remind myself that most people, even those who know a lot about car engines, are not computer experts, and get confused and bewildered by the subtlety involved in connecting and communicating between machines, or in retrieving lost files, etc.   Let alone the tremendous complexity involved in setting up a real, working web application or software program.